Importing Contacts via Desktop

  1. While logged in, click this link or navigate to settings page, click on 'Import Contacts' and then choose 'CSV'.
  2. On the CSV page, download the 'SuperPhone Contact Upload Template' or right click this link and select 'Open Link In New Tab' to download the csv template.

 3. After opening the downloaded file, transfer your existing data to our template and
follow the example in the 2nd column of the CSV. Fill out the CSV exactly as it specifies and save it to your computer.

 4. Contacts must contain a minimum of First Name and Phone Number. Please ensure that all other fields are empty, not containing any spaces etc. Phone numbers must be in E.164 format (+1) meaning they must contain the '+' sign and country code.

To apply tags, just add them in the 'Tags' column. For multiple tags, separate them using a semicolon.

5. Click 'Upload File' and choose the appropriate document. Then click 'Finish Upload'.

6. You will receive a confirmation message that the contacts have been successfully added or may have failed in the process.

[Dashes, parentheses, or any other signs accept the '+' in phone numbers will return an error. Failed contacts will return an error messages that explains the reasoning behind the issue. Make the necessary adjustments and re-upload the file.]

Importing Contacts on iOS

  1. Tap on the settings icon at the bottom right of the screen in the app
  2. Select 'Import contacts to SuperPhone'
  3. Allow SuperPhone access to your address book and tap 'ok'
  4. Either choose 'Select Al'l or select your contacts individually. Once saved, you will receive a message stating your contact was successfully imported and will be redirected to the Contacts view in the app to see your newly imported contacts.

Important Opt-In Requirements for Imported Contacts

While importing is an easy way to get existing contacts into your SuperPhone®, every contact is required by law to opt-in to messaging from you or your business. 

To ensure that you're complying, make sure to send a message to each imported contact that contains this explicit opt-out language "You can opt-out at anytime by just texting STOP. Your carrier may charge you normal SMS or data rates."

Did this answer your question?