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Using SuperPhone®
Setup: Custom Link Shortening
Setup: Custom Link Shortening

In this article we'll go over changing the short-link from to your custom link.

Updated over a week ago

Why we shorten the links you send

SuperPhone replaces any links you send with a short link in order to provide you with important analytics metrics such as

  1. Click through rates (CTR)

  2. Segment by who clicked on a link and who didn't

  3. Segment by who purchased which product and who didn't in response to an Update

  4. Return on investment (ROI) per Update

Without these core metrics it is hard for you to determine whether your communication strategy is working and if it's profitable. Additionally the short link has a good reputation with carriers and increases your delivery rate.


Nonetheless it's important for you that your messages represent your branding and thus we built a solution for you that allows for this plus everything mentioned above.

If you prefer adjusting your short link to be for example or rather than, you can now set this up in your settings.


  1. If you don't have a domain already that you want to use, head to a provider like GoDaddy or Namecheap and purchase any domain you want

  2. Click on "New Domain"

  3. Enter the desired domain you want to use, e.g. or

  4. Follow the steps outlined in the app


If you're having trouble setting up the A record or the CNAME record, we have outlined the steps for the biggest domain providers below. If you none of them match your provider, try googling e.g. "CNAME Record <name of provider>". Please note that after changing your DNS settings it can take a few minutes until your changes are live. If you're unable to find a solution after 5 minutes, please contact our support chat.

  1. "CNAME" Record with Namecheap here

  2. "CNAME" Record with GoDaddy here

  3. "A" Record with GoDaddy here

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